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01444 452584 / Nicki Covey, Office Manager
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Making a Complaint

A complaint is an expression of dissatisfaction, whether made orally or in writing. Resolving a complaint is easier when raised at the earliest opportunity. Complaints must follow the General Complaints Policy designed to protect both the rights of complainants and staffing in a confidential manner.

The complaints policy ensures staff members can address or try to put right a complaint against them. Usually complaints are quickly resolved at school level; the school might change policy, or correct practice, and apologise where this is due.

Governors will only deal with a complaint when all the school level stages have been exhausted. Please give the complaints policy a chance to work; it will never have an adverse effect on a child, nor affect admission to secondary school.

Although governors would need to be on a complaints panel to know the details of a complaint, the headteacher does report annually on complaints to the Governing Body (GB). This is worded so that governors are informed of any trends and resulting changes to policy or procedures. A complaints panel would inform the governing body of any recommendations or changes to policy. This allows the governing body to monitor the level of dissatisfaction and to know that the school is using the complaints procedures to satisfactorily resolve complaints.

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